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FAQs

General FAQs

Who is set?

Sports and Entertainment Travel (SET) creates unforgettable travel experiences around the moments people dream about most. For more than a decade, we’ve been turning bucket-list events into seamless, thoughtfully planned trips. But SET is about more than getting you there. We handle the details, anticipate the unexpected, and make sure you can focus on the experience—not the logistics. From the moment you book to the moment you return home, our team is here to make your trip feel effortless.

We’re here to help. Give us a call at (844) 438-8738 or contact us online.

Your package price includes the accommodations, hotel taxes, meals, gratuities, events, most activities, on-tour transportation, and other experiences specifically listed in your trip’s package features.

Personal expenses and incidental charges are not included.

Because every SET experience is different, be sure to review the specific package features for a complete list of what’s included in your trip.

SET currently offers Land-Only packages. Guests must schedule their own air and airport transportation arrangements.
A Land-Only package includes the tour features listed in your trip’s package details but does not include air transportation, airport or hotel transfers, or baggage handling.

Absolutely. When making the reservation, enter the name and information of the person who will be traveling.
You may use your own credit card and billing address to pay for the reservation, even if you are not one of the travelers.

Single, Double, Triple, and Quad refer to the number of adults sharing a room.
For example, if two adults share a room, they would select the Double occupancy rate, and the price shown is per person.

The Child price applies to children age 12 and under who share a room with one or more adults and use existing bedding.
For example:
One adult + one child: The adult pays the Single rate, plus the Child price.
Two adults + one child: Each adult pays the Double rate, plus the Child price for the child.

While travel insurance is not required, we highly recommend purchasing travel protection. Your trip is an investment, and travel insurance can help protect you from unexpected circumstances that may affect your plans.

Depending on the plan you choose, travel protection may provide coverage for things such as trip cancellation or interruption, emergency medical expenses, emergency evacuation, trip delays, baggage delays, and more.

*If you are traveling through one of our partner schools and they offer a preferred travel insurance provider, you will receive information about that option directly from the school.

*For all other SET travelers, we can recommend a travel insurance provider once you have booked your trip.

NOTE: Travel insurance is provided by a third-party insurance provider, not SET. Coverage, benefits, limitations, and exclusions vary by plan. We encourage you to carefully review the policy details before purchasing to make sure the coverage meets your needs.

Making a Reservation

What type of payments do you accept?

We accept all major credits cards: Visa, MasterCard, American Express and Discover. Debit cards featuring the Visa or MasterCard logo are also accepted, however, please be advised these types of cards typically have a maximum amount that you may charge daily. Please check with your financial institution. If you are making a phone reservation, we also will accept personal checks.

Yes. If you are booking online, please indicate the last name (at a minimum) of the other couple(s) you’ll be traveling with in the Request field. Otherwise, please let our agent know at the time of booking or by the deadline for final payment. We will make every effort to accommodate your request.

Tickets

What if I have my own tickets to the event?

Should you purchase tickets through your athletic donor eligibility or from other sources, a ticket deduction may be made from the cost of the tour package. Deduction amounts vary per tour package and must be taken by the specific date listed in the “Payment and Terms” section associated with the tour package.

If you purchased game tickets as part of your tour package, these are typically distributed once you arrive and check-in at the hotel.

Our packages are all inclusive and therefore, we do not offer just game tickets.

Before Your Trip

When will I receive my tour documents?

Depending on the event type, tour documents are typically sent via USPS Priority Mail or FedEx from two to three weeks or from seven to ten days prior to your departure to the event. Itineraries for special events with a short booking window will be sent via email. If you will not be at home during this time, please inform your booking agent so we may send you documents to an alternate address.

When travelling with us on one of our air packages, we typically recommend one piece of checked luggage per person (50 lbs and under) and one carry-on. On smaller group tours travelling on commercial airlines, we will provide the baggage regulations for each airline. Typically commercial airlines will charge for each piece of luggage that you check.

Hotels

What if I call the hotel and they do not have my reservation?

Should you call the hotel about your reservation, in all likelihood they will not show a room reserved specifically for you. This is because your room has been reserved as part of a “group” reservation. Your printed confirmation from us is all you need.

You will need a credit card for incidentals. If you do not have a credit card, you may leave a cash deposit for incidentals, however you may want to contact the hotel prior to arrival to determine the amount required.

A triple/quad room is the same size as a double-bedded room and beds will accommodate three or four people; but there will not be three or four separate beds.

A rollaway may only be added to King-bedded rooms and will incur extra charges. Tour participant will incur the charges directly from the hotel as an incidental charge. Requests for a rollaway is subject to hotel availability and varying fire and safety laws.

Should you require a smoking room, you may request one at the time of booking; however, many hotels are now smoke-free, including the accommodations, restaurants and lobby areas. Should a tour participant disregard the hotel’s smoking policy, the hotel may charge the guest a financial penalty in order to get the room back to a smoke-free environment. Please be sure to read the smoking policy posted in your hotel room for specific information and charges.

If you purchase a land-only package, typically you can add additional pre or post nights to you travel package. Contact one of our agents for pricing and availability.