What is a “Land-only” package?

A Land-only package includes all the items listed as “tour package features” EXCEPT for air transportation, airport/hotel transfers and baggage handling. A Land package would be appropriate should the tour participant not be able to conveniently depart/return from the same city listed in the Air package or wish to travel on their own.

What’s included in my price?

Your final price includes room and all hotel taxes. It does not include items such as charges for meals, parking, rollaway beds, telephone, valet and room service, or any other items of a personal nature.

What size is a triple or quad room?

A triple/quad room is the same size as a double-bedded room and beds will accommodate three or four people; but there will not be three or four separate beds. A rollaway may be requested but cannot be guaranteed due to size of room and fire codes.

What does the Child price mean?

Children’s prices are limited to those 12 years of age or under sharing a room with one or more adults and using existing bedding. For example, if the room is shared with one adult, the single rate applies as the adult’s price plus the child’s price. If the room is shared with two adults, the double rate applies as the adult’s price plus the child’s price.

What type of payments do you accept?

We accept all major credits cards: Visa, MasterCard, American Express and Discover. Debit cards featuring the Visa or MasterCard logo are also accepted, however, please be advised these types of cards typically have a maximum amount that you may charge daily. Please check with your financial institution. If you are making a phone reservation, we also will accept personal checks.

What if I have my own tickets to the event?

Should you purchase tickets through your athletic donor eligibility or from other sources, a ticket deduction may be made from the cost of the tour package. Deduction amounts vary per tour package and must be taken by the specific date listed in the “Payment and Terms” section associated with the tour package.

When will I receive my tour documents?

Depending on the event type, tour documents are typically sent via USPS Priority Mail or FedEx from two to three weeks or from seven to ten days prior to your departure to the event. Itineraries for special events with a short booking window will be sent via email. If you will not be at home during this time, please inform your booking agent so we may send you documents to an alternate address.

If I’m not traveling, can I make a reservation for someone else?

When completing the reservation, use the name of the person for whom you are making the reservation. When entering credit card information, you may use your credit card and billing address for payment.