Sports and Entertainment Travel (SET) is the industry’s leading full-service travel and tour management company dedicated to offering the best in fan travel experiences. We will work directly with you to deliver memorable, lifetime experiences and world class solutions for our customers, clients, and partners.
Your final price includes room and all hotel taxes. It does not include items such as charges for meals, parking, rollaway beds, telephone, valet and room service, or any other items of a personal nature.
A Land-only package includes all the items listed as “tour package features” EXCEPT for air transportation, airport/hotel transfers and baggage handling. A Land package would be appropriate should the tour participant not be able to conveniently depart/return from the same city listed in the Air package or wish to travel on their own.
When completing the reservation, use the name of the person for whom you are making the reservation. When entering credit card information, you may use your credit card and billing address for payment.
Single, Double, Triple, and Quad refer to how many adults (18 and over) are sharing each room. For example, if 2 adults wish to stay in the same room, the price would be the Double price and this would be per person.
Children’s prices are limited to those 12 years of age or under sharing a room with one or more adults and using existing bedding. For example, if the room is shared with one adult, the single rate applies as the adult’s price plus the child’s price. If the room is shared with two adults, the double rate applies as the adult’s price plus the child’s price.
Due to the high dollar amount of our packages, we strongly recommend the purchase of appropriate insurance coverage. Medical insurance policies may not protect your travels away from home and often have out-of-network deductibles. Likewise, coverage through credit cards and travel suppliers can have shortfalls and not fully protect you. For additional information, please see our travel insurance section.
We accept all major credits cards: Visa, MasterCard, American Express and Discover. Debit cards featuring the Visa or MasterCard logo are also accepted, however, please be advised these types of cards typically have a maximum amount that you may charge daily. Please check with your financial institution. If you are making a phone reservation, we also will accept personal checks.
Yes. If you are booking online, please indicate the last name (at a minimum) of the other couple(s) you’ll be traveling with in the Request field. Otherwise, please let our agent know at the time of booking or by the deadline for final payment. We will make every effort to accommodate your request.
Should you purchase tickets through your athletic donor eligibility or from other sources, a ticket deduction may be made from the cost of the tour package. Deduction amounts vary per tour package and must be taken by the specific date listed in the “Payment and Terms” section associated with the tour package.
Depending on the event type, tour documents are typically sent via USPS Priority Mail or FedEx from two to three weeks or from seven to ten days prior to your departure to the event. Itineraries for special events with a short booking window will be sent via email. If you will not be at home during this time, please inform your booking agent so we may send you documents to an alternate address.
When travelling with us on one of our air packages, we typically recommend one piece of checked luggage per person (50 lbs and under) and one carry-on. On smaller group tours travelling on commercial airlines, we will provide the baggage regulations for each airline. Typically commercial airlines will charge for each piece of luggage that you check.
Should you call the hotel about your reservation, in all likelihood they will not show a room reserved specifically for you. This is because your room has been reserved as part of a "group" reservation. Your printed confirmation from us is all you need.
You will need a credit card for incidentals. If you do not have a credit card, you may leave a cash deposit for incidentals, however you may want to contact the hotel prior to arrival to determine the amount required.
A triple/quad room is the same size as a double-bedded room and beds will accommodate three or four people; but there will not be three or four separate beds. A rollaway may be requested but cannot be guaranteed due to size of room and fire codes.
A rollaway may only be added to King-bedded rooms and will incur extra charges. Tour participant will incur the charges directly from the hotel as an incidental charge. Requests for a roll-away is subject to hotel availability and varying fire and safety laws.
Should you require a smoking room, you may request one at the time of booking; however, many hotels are now smoke-free, including the accommodations, restaurants and lobby areas. Should a tour participant disregard the hotel’s smoking policy, the hotel may charge the guest a financial penalty in order to get the room back to a smoke-free environment. Please be sure to read the smoking policy posted in your hotel room for specific information and charges.